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Data Deletion Request

Effective Date: September 27, 2026 | Last Updated: September 27, 2026

Entity: Astomverse Innovations Private Limited

1. Overview

If you have used our application (OpenKiti, operated by Astomverse Innovations Private Limited) and would like to request deletion of your personal data, you can submit a data deletion request using any of the methods outlined below.

We value your privacy and provide complete autonomy over your personal data and connected account integrations (including Meta / Instagram Graph API integrations and Google Workspace integrations) in compliance with the Meta Platform Terms.

2. How to Request Data Deletion

OpenKiti provides three easy ways to delete your personal data, integration credentials, or entire account:

Method 1: Submit Request via Email (Confirmation Tracking Provided)

Email: [email protected]

Subject: Data Deletion Request

Please provide your registered OpenKiti account email address and specify whether you want to delete specific integration data (e.g., Instagram account data) or your entire workspace account.

Confirmation Tracking: Within 24 to 48 hours of receipt, our security team will issue a unique Data Deletion Confirmation Tracking Number (e.g., DEL-XXXXX) to confirm your request.

Resolution SLA: Applicable personal data, OAuth tokens, and interaction records are processed for deletion promptly. Our deletion process targets completion within thirty (30) days, subject to legally required retention. A formal completion notice is provided after the applicable deletion process is completed.

Method 2: Disconnect Channel from OpenKiti Dashboard (Token Revocation)

You can revoke access tokens and halt synchronization immediately at any time:

  1. Log in to your OpenKiti Dashboard at app.openkiti.in.
  2. In the left navigation sidebar, click on Channels and select Instagram.
  3. Click on the Settings tab (or navigate directly to /dashboard/channels/instagram/settings).
  4. Under the Instagram Connection section, click the Disconnect button.
  5. Confirm the prompt in the dialog. This action immediately revokes stored OAuth access tokens, ceases background synchronization, and deactivates AI channel responses. Note: To permanently purge all historical records and past conversation history, submit an erasure request via Method 1 above.

Method 3: Remove via Meta / Facebook / Instagram Account Settings

If you connected OpenKiti using Facebook / Instagram Login, you can revoke permissions directly from your Meta or Instagram account at any time:

Option A: Via Facebook Settings (Web / Desktop)

  1. Visit your Facebook Apps and Websites settings directly at facebook.com/settings?tab=applications (or navigate to Settings & Privacy > Settings > Apps and websites).
  2. In the list of active apps, locate OpenKiti and click Remove.
  3. Confirm removal to revoke OpenKiti's permissions on Meta's platform and terminate future data access.

Option B: Via Instagram (Web & Mobile App)

  1. On Web: Navigate directly to your Instagram authorized apps at instagram.com/accounts/manage_access, locate OpenKiti, and click Revoke Access.
  2. On Mobile App: Open the Instagram app > go to Profile > tap Menu (hamburger) > select Settings and activity > tap Website permissions > Apps and websites (or search "Apps and websites").
  3. Under the Active tab, locate OpenKiti and tap Remove.
  4. Confirm the removal to revoke OpenKiti's access immediately.

Upon processing a verified deletion request, all personal information and connected integration tokens are deleted or permanently anonymized, subject only to data that we are legally required to retain for regulatory compliance.

3. What Data Is Purged Upon Deletion

When a data deletion request is fulfilled, OpenKiti permanently deletes or purges the following data categories:

  • Account Information & Profiles: Account information, workspace configurations & user profiles
  • Encrypted OAuth Credentials: Encrypted OAuth tokens & credentials (Meta/Instagram & Google)
  • Interaction Records: Instagram Direct Messages, comment logs & interaction records
  • AI Memory & Traces: Customer 360 memory, leads metadata & AI query traces
  • Payloads & Caches: Transient webhook payloads & diagnostic error caches
  • Specifications & Knowledge: Uploaded API specifications & private knowledge base files

4. Data Retention & Compliance Timelines

In accordance with Section 3.d of the Meta Platform Terms, OpenKiti deletes applicable Platform Data as soon as reasonably possible following a verified deletion request. OpenKiti's internal deletion process is designed to complete applicable deletion and purge operations within thirty (30) days, subject to data that we are legally required to retain.

Only records strictly required for taxation, regulatory compliance, dispute resolution, or fraud prevention mandated by applicable statutory law are retained, and all such records are securely segregated and restricted from operational use.

5. Contact Us

For questions regarding data deletion, privacy, or account security, please contact:

Astomverse Innovations Private Limited

Product: OpenKiti

Email: [email protected]

Phone: +91 62066 59034

Address: Room No 1, 3rd Floor, Incubation Centre, NIT, Mahendru, Sampatchak, Patna- 800006, Bihar, India